Orders
How long will my order take to ship?
Our current lead time is between 2 to 5 weeks. All orders are handmade when the order is placed by this husband and wife team. We kindly request that you refrain from scheduling installations until you receive a tracking number for your order. It is important to note that we have other orders that require our attention and fulfillment as well.
PLEASE NOTE - Shelving brackets and large orders for kitchen can take additional time.
Do you offer trade discounts?
Yes, we do offer a trade discount. Please email me directly for more details - krystal@pepeandcarols.com
What is your return policy?
We will accept returns and exchanges on any order within 30 days from proof of delivery. All returns are subject to a 15% restocking fee which will be deducted from the refund. Returns will be processed within 5 business days of us receiving the order. Please package items properly when returning, we are not responsible for any lost or damaged returns.
Please email krystal@pepeandcarols.com to start the return process. Since we are a small business we do not offer free return shipping.
Can you make a certain length for me?
Yes, we can make custom size items for most items including our picture rails.
PLEASE NOTE - Our cafe curtain rods and gallery shelf rail rods are only available in the sizes listed on the website and can be cut to size on site.