$12 Flat Rate Shipping & Handling on all US orders. **We ship internationally**

 

About us

We are a small, family-owned business operated by my husband and myself. We are located in Central Maine with our two sons, dogs and a cat. 

Pepe and Carols originally started as an antique and vintage venture. Over the years we have evolved from repurposing lighting and furniture into what we are today. We are always incorporating elements of old styles in with our products. 

 

Our Process

Each order is handmade as the order is placed. All items are made us of unlacquered brass components and are then assembled and cleaned before shipping. Our polishing process is a hand polish that requires a little more time and effort but really ends up with a beautiful shine. All light fixtures are made from UL rated materials and are tested for safety before shipping. 

 

Frequently Asked Questions

Do you offer trade discounts?

Yes, we do have a trade/designer discount. Please contact krystal@pepeandcarols.com for more details.

Do you offer custom orders?

Yes, please send an email to krystal@pepeandcarols.com with custom order enquires.

When will I receive my order?

Our current lead time is between 2 to 5 weeks. All orders are handmade when the order is placed by this husband and wife team. We kindly request that you refrain from scheduling installations until you receive a tracking number for your order. It is important to note that we have other orders that require our attention and fulfillment as well.

PLEASE NOTE - Shelving brackets and large orders for kitchen can take additional time. 

What if I need my order sooner?
We can accommodate expedited orders for an additional charge. Please email me directly before placing the order to see if we can meet your deadline. We do request that you refrain from scheduling installations until you receive a tracking number for your order. It is important to note that we have other orders that require our attention and fulfillment as well.


How do you ship?
Most orders are shipped with UPS. Smaller items such as drawer pulls and wall hooks are shipped with USPS priority mail. 

Do you ship Internationally? What about custom fees?

Yes, we do ship internationally and all orders can be submitted through our website. We do not collect any fees for taxes/duties/customs, these fees will have to be paid by the customer once they reach the destination country. 

What if my order arrives damaged?

Please contact krystal@pepeandcarols.com as soon as you notice the damage so we can send a replacement. Please be sure to include pictures of the package and item in this email. We also ask that you hold onto the packaging since it may be needed to file a claim.

What is your return policy?

We will accept returns and exchanges on any order within 30 days from proof of delivery. All returns are subject to a 15% restocking fee which will be deducted from the refund. Returns will be processed within 5 business days of us receiving the order. Please package items properly when returning, we are not responsible for any lost or damaged returns. 

Please email krystal@pepeandcarols.com to start the return process. Since we are a small business we do not offer free return shipping.   

How do you clean the items?
All of our brass items are a raw, unfinished brass that will tarnish and age over time. We suggest using Brasso to remove any tarnish to our natural unlacquered brass. Parker & Bailey Brass/Copper polish works great for our polished unlacquered brass finish. 

For all other finishes they can be wiped down with soap and warm water, they will not tarnish. All glass can be cleaned with any household glass cleaner. 

What is the difference between Natural & Polished Unlacquered Brass?

Both finishes are made from solid brass. The natural unlacquered finish does have a matte/brushed look. Our polished version is put through a longer cleaning process to achieve a glossier look. 

What types of bulbs should I use? 

On all of our light fixtures we suggest LED light bulbs. While they may not always be the most affordable at the time... they last much longer than standard incandescent bulbs and put off less heat. They are also the most Eco-friendly option which is the biggest selling point for us. We like the look of G16.5 globe bulb when paired with our bare bulb fixtures. 

Do you have more of a certain item available or will you get more in stock?
Unfortunately not. Our vintage finds or antique lighting are limited quantities. We are always looking for great light shades but they are usually not something we can get multiples of. 

 

 

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