Orders & Products
Do you offer trade discounts?
Yes, we do have a trade/designer discount. Please contact krystal@pepeandcarols.com for more details.
Do you offer custom sizing?
Yes, we do offer custom sizing on some items including our picture rails.
PLEASE NOTE - Cafe curtain rods and gallery shelf rods are able to be cut to size on site so we only offer the standard sizes offered online.
How do you clean the items?
All of our brass items are a raw, unfinished brass that will tarnish and age over time. We suggest using Brasso to remove any tarnish to our natural unlacquered brass. Parker & Bailey Brass/Copper polish works great for our polished unlacquered brass finish.
For all other finishes they can be wiped down with soap and warm water, they will not tarnish. All glass can be cleaned with any household glass cleaner.
Why am I unable to add X amount to the cart?
Our vintage finds or antique lighting are limited quantities. Unfortunately we only have a certain amount available. We are always looking for great light shades but they are usually not something we can get multiples of.
What is the difference between Natural & Polished Unlacquered Brass?
Both finishes are made from solid brass. The natural unlacquered finish does have a matte/brushed look. Our polished version is put through a longer cleaning process to achieve a glossier look.
Shipping & Returns
What is the current lead time?
Our current lead time is between 2 to 5 weeks. All orders are handmade when the order is placed by this husband and wife team. We kindly request that you refrain from scheduling installations until you receive a tracking number for your order. It is important to note that we have other orders that require our attention and fulfillment as well.
PLEASE NOTE - Shelving brackets and large orders for kitchen can take additional time.
What if I need my order sooner?
Please email me directly before placing the order to see if we can meet your deadline. We do request that you refrain from scheduling installations until you receive a tracking number for your order. It is important to note that we have other orders that require our attention and fulfillment as well.
How will my order be shipped?
Most orders are shipped with UPS. Smaller items such as drawer pulls and wall hooks are shipped with USPS priority mail.
Do you ship Internationally? What about custom fees?
Yes, we do ship internationally and all orders can be submitted through our website. We do not collect any fees for taxes/duties/customs, these fees will have to be paid by the customer once they reach the destination country.
What if my order arrives damaged?
Please contact krystal@pepeandcarols.com as soon as you notice the damage so we can send a replacement. Please be sure to include pictures of the package and item in this email. We also ask that you hold onto the packaging since it may be needed to file a claim.
What is your return policy?
We will accept returns and exchanges on orders within 30 days from proof of delivery. All returns are subject to a 15% restocking fee which will be deducted from the refund. Returns will be processed within 5 business days of us receiving the order. Please package items properly when returning, we are not responsible for any lost or damaged returns.
We will not accept returns on items that have been altered, cut or installed.
Custom orders are not eligible for returns.
Please email krystal@pepeandcarols.com to start the return process. Since we are a small business we do not offer free return shipping.
