Frequently Asked Questions

Do you offer trade discounts?

Yes, we do have a trade/designer discount. Please contact krystal@pepeandcarols.com for more details.

Do you offer custom orders?

Yes, please send an email to krystal@pepeandcarols.com with custom order enquires.

When will I receive my order?

Our current lead time is between 3 to 5 weeks. All orders are handmade as they are ordered by one of two people so it does take time. We also recently moved into a new workspace and are working with a high volume of orders due to the time off.  PLEASE NOTE - Shelving brackets and large orders for kitchen can take additional time. 

What if I need my order sooner?
We can accommodate expedited orders for an additional charge. This $75 fee can be added in the shipping section under Rush Processing. 

How do you ship?
We ship with both UPS and USPS. If you have a preference please leave a note in the checkout so we can accommodate that.

Do you ship Internationally? What about custom fees?

Yes, we do ship internationally and all orders can be submitted through our website. We do not collect any fees for taxes/duties/customs, these fees will have to be paid by the customer once they reach the destination country. 

What if my order arrives damaged?

Please contact krystal@pepeandcarols.com as soon as you notice the damage so we can send a replacement. Please be sure to include pictures of the package and item in this email. We also ask that you hold onto the packaging since it may be needed to file a claim.

What is your return policy?

We will accept returns and exchanges on any order within 30 days from proof of delivery. All returns are subject to a 15% restocking fee which will be deducted from the refund. Returns will be processed within 5 business days of us receiving the order. Please package items properly when returning, we are not responsible for any lost or damaged returns. 

Please email krystal@pepeandcarols.com to start the return process. Since we are a small business we do not offer free return shipping. 

Are you UL listed?

Yes, our fixtures (except for swag lighting) are UL listed for dry locations. 

How do you clean the items?
All of our brass items are a raw, unfinished brass that will tarnish and age over time. We suggest using Brasso to remove any tarnish to our natural unlacquered brass. Parker & Bailey Brass/Copper polish works great for our polished unlacquered brass finish. 

For all other finishes they can be wiped down with soap and warm water, they will not tarnish. All glass can be cleaned with any household glass cleaner. 

What is the difference between Natural & Polished Unlacquered Brass?

Both finishes are made from solid brass. The natural unlacquered finish does have a matte/brushed look. Our polished version is put through a longer cleaning process to achieve a glossier look. 

What types of bulbs should I use? 

On all of our light fixtures we suggest LED light bulbs. While they may not always be the most affordable at the time... they last much longer than standard incandescent bulbs and put off less heat. They are also the most Eco-friendly option which is the biggest selling point for us. We like the look of G16.5 globe bulb when paired with our bare bulb fixtures. 

Do you have more of a certain item available or will you get more in stock?
Unfortunately not. Our vintage finds or antique lighting are limited quantities. We are always looking for great light shades but they are usually not something we can get multiples of. 

 

 

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