What is the current lead time?
Our current lead time is between 2 to 5 weeks. All orders are handmade when the order is placed by this husband and wife team. We kindly request that you refrain from scheduling installations until you receive a tracking number for your order. It is important to note that we have other orders that require our attention and fulfillment as well.
PLEASE NOTE - Shelving brackets and large orders for kitchen can take additional time.
What is your return policy?
We will accept returns and exchanges on any order within 30 days from proof of delivery. All returns are subject to a 15% restocking fee which will be deducted from the refund. Returns will be processed within 5 business days of us receiving the order. Please package items properly when returning, we are not responsible for any lost or damaged returns.
We will not accept returns on items that have been altered, cut or installed.
Custom orders/sizes are not eligible for returns or exchanges.
Please email krystal@pepeandcarols.com to start the return process. Since we are a small business we do not offer free return shipping.
What is the difference between Natural & Polished Unlacquered Brass?
Both finishes are made from solid brass. The natural unlacquered finish does have a matte/brushed look. Our polished version is put through a longer cleaning process to achieve a glossier look.